For secondhand phonesphones used with another provider, it is recommended that you reset the phone to factory defaults to wipe all previous configurations and settings. From time to time we get question from customers who are using unsupported equipment. Combined download should be used where phones may be running. For the firmware update and release notes please check out the my book live product update page.
Oct 31, 2012 this process can be used on any of the polycom sip phones which support 4. But the update process aborted in step 2 of 6 at 60%. Im having a hard time finding anything on polycoms website. In this test configuration, the 2 polycom soundstation duo hereafter referred to as duo were. Polycom uc software and supporting documentation are available for the. Polycom ip 6000 with ringcentral settings config setup. User and administrator manual, user manual and administrator manual, user manualadministrator manual, application note, test report, specifications, frequently asked questions, features and benefits, quick start. Image downloads are zipped and must be unzipped before being uploaded into your readynas. I read the instructions carefully and downloaded the latest update software for windows 7. Learn how our technology can help your organization unleash the power of team collaboration. Polycom uc software release matrix for soundpoint ip and soundstation ip phones. They just want this phone as a conference phone on the shoretel. Currently the latest software version uc software available for end users can be found here soundstation ip uc software 4.
This must be done before provisioning your polycom soundstation phone in case the device has residual settings of a previous configuration. Amazon renewed is your trusted destination for preowned and refurbished products that are inspected and tested to work and look like new. Polycom soundstation ip 5000 small conference room. Polycom soundstation ip 7000 polycom soundstation ip 6000 2pcddqg done on a polycom soundstation ip 7000 settings. Polycom soundstation 2w wireless conference phone trouble shooting and faq q. Soundstation 2w firmware update problem poly community. In my logs of my ftp server all i get ar ea bunch of errors saying file not found. The polycom soundstation duo dualmode analogip conference phone provides exceptional deployment flexibility and bestinclass investment protection. Just use solarwinds free tftp server and dump the firmware in tftproot. This means that the large variety of soundpoint ip, soundstation ip, spectralink wireless, and vvx business media phones can all now natively register. Trying to upgrade the firmware on a polycom soundstation 2w and it is taking its sweet time. Apr 09, 2016 switching between operating systems is easy. Mar 23, 2010 this week polycom is introducing the soundstation ip5000 conference phone at voicecon east in orlando. Im looking for a newer firmware but the official page at is rather confusing and i could not find a proper how to for the firmware upgrade or to spot the right file to download.
This only applies to devices which are already running at least version 4. Deployment guide polycom uc software in a microsoft lync. The following equipment and software firmware were used for the reference configuration. It quit working so i read that i should update the firmware of the device. While, theres a software found on the desktop of windows called dualosswitcher that sends you back to android. These phones are much more powerful in terms of configurability and thus the reset process can be a bit more complicated to understand.
For some of you this will be a repetitive read, if you have done this before, but for those just starting out in the industry, or just wanting to learn some new information on voip, then this is for you. It will just take a little time, some elbow grease and some hardware. Soundstation duo factory reset hello all, i am using duo,connected to pstn line and i would like to factory reset the unit but i can not find the path for doing this,admin guides refers only how to. The following shows supported features, limitations, and known issues for the. Ga software with vvx 600 new touch screen support product shipping configuration change notice.
Make sure this fits by entering your model number polycom hd voice technology, for highfidelity calls at up to 14 khz, patented polycom clarity technologymicrophone designed for small to midsize conference rooms, picks up voices up to 12 feet3. Is the polycom soundstation2 software upgradeable in the field. Phones like the polycom soundstation duo, vvx500,vvx600,vvx300310 and vvx400410 can download their latest uc software via the builtin upgrade functionality within the web browser as shown as an example in this post here software here dec 28, 2012 just installed a new soundstation duo in our conference room on an analog line. Polycom currently works with around 400,000 companies worldwide, helping them to access secure and engaging video, content, and voice solutions to enhance internal productivity and gotomarket. We have 14 polycom soundstation 2w manuals available for free pdf download. Latest polycom uc software release polycom support. Application notes for configuring the polycom soundstation. This conference speakerphone provides exceptional deployment flexibility and bestinclass investment protection. Release release notes ip301 ip320330 ip3231 ip335 ip430 ip450 ip501 ip550 ip560 ip600 ip601 ip650 ip670 ip4000 ip5000 ip6000 ip7000 soundstation duo available from date released. How to update polycom device firmware intermedia knowledge.
Oct 15, 2015 wd is happy to release the my book live duo firmware version 02. Soundstation 2w firmware upgrade issue i had a working ssw2 then attempted the upgrade using your latest upgrade software to see if i could get it to talk to other dect 6. Software firmware readynas os is the software that drives the readynas devices. Set up a polycom soundstation 5000, 6000, 7000 for 3cx. For instructions on how to do an automatic update, please refer to answer id 5735. I would imagine following the setups for the 5000, 6000 would work but have no success.
Choose which method of download you prefer and install the software on your local windowsbased machine. Page 1 user guide for the polycom soundstation duo conference phone uc software 4. The ip 7000 is the most flexible and expandable conference phone ever developed. If the dial tone is not heard, verify the following. Todays discussion will be on polycom and how to upload the latest firmware. Soundpoint ip 321, 331, 335, 450, 550, 560, 650 soundstation ip 5000, duo. The polycom soundstation ip 7000 223040300001 is a breakthrough conference phone that is set for sipbased voip platforms. Polycom soundstation conference phones mitel micloud connect.
In 2018 plantronics announced the acquisition of polycom. The phone icon is showing that the line is connected, however i cannot make or receive calls. Hi, i am planning to update the firmware of my linkstation pro duo from 3. Soundstation 2w firmware upgrade issue poly community. Polycom soundstation duo conference phone, polycom has taken the concepts of group productivity tool and standard office workhorse to a new level for small to midsize rooms, delivering the ultimate in deployment flexibility, ease of use, and audio quality. Customers in skype for business deployments should only use software releases that have been qualified by microsoft or the maintenance releases built on a qualified release. How to update the firmware on a my book live or my book live duo.
A renewed supplier who is amazonqualified and performance managed, performs a full diagnostic test, replaces any defective parts, and thoroughly cleans the product. I tried approximately 9 times under different conditions, but all attempts end the same way failure. Designed for small to midsize rooms, soundstation duo is easy to set up and use. This easy to follow guide shows you how to provision a polycom soundpoint 320, 321, 330, 331, 335 for use with 3cx phone system for windows. Polycom soundstation duo quick start manual pdf download. Get polycom soundstation ip 5000 duo conference phones. The following partners have verified interoperability of polycom trio and soundstation ip conference phones with their ip telephony platforms. I can dial a number, but there is no dial tone and no ringing. To ensure close proximity for everyone in the room you can connect up to 2.
How to update polycom device firmware intermedia knowledge base. I followed all the instructions from polycom to upgrade the firmware and now i have a message on the conference phone screen that says. The polycom soundstation duo is a dualmode conference speakerphone that offers both analog and voip call capabilities. Polycom trio and soundstation ip platform compatibility. Configure ip address and sip registration on polycom ip phone. The larger range of open sip and lync compatiblequalified polycom ip phones in the soundpoint ip, soundstation ip, and vvx model lines all utilize the same polycomdesigned ucs firmware.
Feel free to post to this thread and solicit help from other community members. This is after 1 hour i contacted polycom support and they cant find their own product serial number in their database. Polycom uc software for soundpoint ip, soundstation ip 5000, duo phones split 4. This is due to possibly updating to an unsupported firmware. Updating device firmware should only be applied to anyphone byop and not our enhanced byop.
Applicable to polycom soundstation 4000, 5000, 6000, 7000 follow the steps below to factory reset your polycom soundstation device in order to bring back the factory default settings. All variants of the pro 9400 series ceased manufacture on october 3 rd 2018, including customerspecific skus. The only dualmode conference phone for small and midsize rooms. Polycom has a webpage and publicly accessible server for upgrading or downgrading the software of polycom ip phones with stock polycom. Polycom firmware update howto soundstation ip 7000 and other. Latest polycom uc software release latest polycom uc software for soundpoint ip, soundstation ip, vvx business media, vvx business ip phones, and soundstructure. The jabra pro 9400 series will be replaced by the new jabra engage series. Polycom soundstation duo conference telephone running uc software release 4. This guide shows you how to provision a polycom soundstation 5000, 6000, 7000 ip phone for use with the awardwinning 3cx phone system for windows. List of all wd firmware and software available for download. Polyocm soundstation2 software firmware is not user upgrade able.
Solved polycom soundstation 2w taking its sweet time to. Mitel micloud connect supports several polycom soundstation conference phones. Soundpoint ip 321, 331, 335, 450, soundstation 5000, 7000 and soundstation duo. How to upgrade the firmware on a polycom ip 5000 soundstation. Polycom has recently announced native lync support for a wide variety of standard sip phone devices which all run on the same polycom unified communications software ucs software release. Split download file is recommended, but requires that all phones are running bootrom 4. Designed for small to medium conference rooms, the soundstation duo is easy to set up and use. How to factory reset a polycom soundstation series 3cx. Im receiving no dial tone on a polycom soundstation 2w. To upgrade to this version you will need to download the additional upgrader updater soundpoint ip uc software 3.
And, it delivers polycoms legendary audio performance. It is the most advanced system available, perfect for executive offices, conference rooms, and board rooms. If i buy the polycom soundstation2 for an analog line, how do i upgrade to ip at a later date. Mar 23, 2020 polycom has a webpage and publicly accessible server for upgrading or downgrading the software of polycom ip phones with stock polycom software and configuration files. The soundstation ip5000 is the latest in a long line of soundstation models that go back to the very core products upon which the company was founded. On android, just tap the os switcher that is found on the dropdown menu.
This means that the large variety of soundpoint ip, soundstation ip, spectralink wireless, and vvx business media phones can all now natively register directly to lync server, adding a variety of. The polycom soundstation premier 500d nortel 220008120001 features include full duplex conferencing performance and direct connect. Polycom factory reset and software upgrade james hearron. But when trying to update the firmware for a few phones there is a new process. Hi, we have 2 polycom ip 7000 with what it seems some interoperability issue with our pbx. Poly is the leader in video, voice, and content solutions. The polycom soundstation ip 5000 delivers polycom hd voice technology, broad sip call interoperability, and a modern design all at an affordable price. I now have been given a soundstation duo instead but there is no doc for this phone at all. Soundstation duo cannot make circuitswitched and voip calls. Polycom soundstation ip 7000 polycom soundstation ip 6000 done on a polycom soundstation ip 7000 settings. I wonder if the firmware update is a destructive operation which wipes out the configuration of my linkstation pro duo. Polycom uc software release matrix for soundpoint ip and. Software release matrix for polycom vvx, soundstructure, obi edition phones.
The end result will be feedback and poor operation if the output is to an external speaker or pa system. Application notes for configuring the polycom soundstation ip. Polycom soundstation premier 500d for nortel meridian 2200. Polycom is committed to working with its polycom trio and soundstation ip conference phone partners to maintain uptodate interoperability with the latest major platform releases. Get fullyfeatured sets for your executives, extensive call handling capabilities for receptionists or just the basics for phones located in common areas. Manuals and user guides for polycom soundstation 2w. I need to be able to do this because im physically not at site. Polycom factory reset and software upgrade youtube. Now the phone needs to know where to pick up the firmware files and configuration information. Every effort has been made to ensure that the information in this manual is accurate. These are some pretty slick looking phones, but they have been nothing but a hassle to get working. Polycom is the leader in video, voice, and content solutions. Unrivaled investment protection with the broadest connection options. Combined download should be used where phones may be running pre4.
It is on step 2 of 6 with 2 blocks filled in on the progress bar. How do i upgrade the firmware on a polycom ip 5000 soundstation from the web console. For more information, see simplified configuration improvements in polycom uc software 3. My boss decided that we should purchase some polycom phones for one of our conference rooms. The soundstation was detected by the computer and i started the update. How to upload firmware to a polycom unit voip supply. Polycom soundstation ip 6000 220015600001 poe polycom hd voice technology, for highfidelity calls at up to 14 khz, patented polycom clarity technology. The auxiliary audio jack on the soundstation 2w is the same as that in the original soundstation. Enjoy the same remarkably clear, polycom soundstation, conference phone experience in a smaller form thats optimized for executive offices and small conference room usability. Polycom has a webpage and publicly accessible server for upgrading or downgrading the software of polycom ip phones with stock polycom software and configuration files.
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